Designated Sales Associate – Luxury Retail

About the role

The Designated Sales Associate (DSA) at Holt Renfrew builds lasting relationships with luxury customers, driving sales and brand loyalty. This position focuses on delivering exceptional service while meeting personal and brand sales targets.

Key responsibilities

• Provide extraordinary, personalized service to every customer.
• Achieve and exceed individual and brand sales goals.
• Develop a loyal client base through acquisition, development, and retention activities.
• Share expert product knowledge with the store team.
• Maintain strong relationships with buyers, vendors, and sales managers.
• Identify marketing opportunities, execute events, and recommend assortments.
• Attend product‑knowledge and vendor seminars.
• Perform floor recovery, visual merchandising, price changes, and other sales support tasks.
• Communicate regularly with clients via phone, mail, and electronic channels.
• Resolve customer service issues and collaborate with management on escalations.
• Adhere to health, safety, privacy, and cybersecurity policies.

Required profile

• High school diploma.
• Proven track record of exceeding sales targets.
• Two or more years of experience in a commission‑based sales environment.
• Prior luxury retail experience preferred.
• Highly collaborative and able to thrive in a fast‑paced, team‑oriented setting.
• Flexible schedule including nights, weekends, and holidays.
• Entrepreneurial, competitive, self‑confident, and self‑motivated.
• Fully bilingual in French and English.

Required skills

What we offer

• Competitive total compensation with commission‑based earnings.
• Generous employee discount, pension, health & dental benefits.
• Tuition assistance and continuous learning opportunities.