Customer Service Representative

About the role

We are looking for a Customer Service Representative to join Allianz Services Mauritius. In this role you will be the voice of Allianz, handling inbound and outbound calls, managing customer contracts and ensuring a high level of service and trust.

Key responsibilities

• Perform all administrative tasks related to the lifecycle of customer contracts.
• Make outbound calls and receive inbound calls, providing accurate information.
• Handle conflictual calls while maintaining Allianz’s positive image.
• Uphold confidentiality and professional secrecy at all times.
• Verify, control and analyse customer requests and data.
• Follow up on customer dossiers and ensure timely resolution.
• Organise and manage daily activities through email and telephone communication.
• Apply Allianz’s remote customer relationship techniques and procedures.

Required profile

• Minimum secondary school qualification.
• Organised, rigorous and able to produce clear written communication in English and French.
• Comfortable working with numbers and data.
• Strong listening, comprehension and analytical abilities.
• Team‑oriented with the ability to work under pressure and adapt to changing situations.

Required skills

• Proficiency with standard office software (e.g., Microsoft Office).

What we offer

• Opportunity to work for a globally recognised insurance and asset‑management group.
• Inclusive and diverse workplace that values personal growth.
• Supportive team environment focused on “people first”.