Account Analyst

About the role

The Account Analyst will manage internal collections for delinquent customer accounts through phone outreach using a predictive dialer. The role focuses on delivering solutions that satisfy both the client and Island Finance while adhering to company policies, procedures, and applicable legislation.

Key responsibilities

• Conduct outbound collection calls to customers with overdue accounts.
• Utilize predictive dialing technology to maximize call efficiency.
• Negotiate repayment arrangements that align with company guidelines.
• Ensure all interactions comply with regulatory and internal standards.
• Track performance against collection targets and report results.
• Operate within automated collection systems and maintain accurate records.

Required profile

• Minimum two years of post‑secondary education, preferably in Business Administration.
• At least three years of experience in collections, telemarketing, or phone‑based customer service.
• Dynamic, able to work under pressure and handle multiple tasks simultaneously.
• Strong customer‑service orientation and negotiation abilities.
• Goal‑driven with excellent communication skills.

Required skills

• Proficiency with MS Office applications.

What we offer

• Comprehensive health plan covering medical, pharmacy, dental, and vision.
• Life and accidental death insurance coverage.
• Retirement savings plan with competitive contributions.
• Work‑life balance initiatives, recruitment bonus, vacation, sick leave, personal leave, and paid holidays.