Account Analyst

About the role

The Account Analyst will manage internal collections for delinquent customer accounts using a predictive dialer. You will engage customers by phone, propose viable repayment solutions, and ensure compliance with company policies and applicable regulations.

Key responsibilities

• Conduct outbound calls to customers with overdue accounts using predictive dialing technology.
• Identify and present repayment options that satisfy both the client and Island Finance.
• Maintain accurate records of interactions and outcomes in the company’s automated systems.
• Ensure all collection activities adhere to internal policies, procedures, and relevant legislation.

Required profile

• Minimum two years of post‑secondary education, preferably in Business Administration.
• At least three years of experience in collections, telemarketing, or phone‑based customer service.
• Ability to work under pressure, handle multiple tasks, and meet performance targets.
• Strong negotiation and communication skills with a customer‑service orientation.

Required skills

• Proficiency with MS Office applications.

What we offer

• Comprehensive health plan covering medical, dental, vision, and pharmacy.
• Life and accidental death insurance options.
• Retirement savings plan with competitive contributions.
• Work‑life balance initiatives, paid vacation, sick leave, personal days, and holidays.
• Recruitment bonus and other employee benefits.