Donor Service Assistant

About the role

The International Rescue Committee is seeking a flexible, service‑oriented Donor Service Assistant to support its growing donor‑service team during a busy recruitment period. This temporary position runs from May through September and helps ensure high‑quality communication and administration for our donors.

Key responsibilities

• Respond to donor inquiries received via email in a professional, service‑focused manner.
• Monitor and moderate the organization’s social‑media channels.
• Perform administrative tasks related to donor service, including data entry and record keeping.
• Provide ad‑hoc support to the team as needed.
• Ensure donor information is handled accurately and in compliance with GDPR.

Required profile

• Excellent written and spoken communication skills in both Swedish and English.
• Highly organized, detail‑oriented, and able to work with routine tasks.
• Adaptable and able to shift priorities quickly.
• Strong computer literacy, especially Microsoft Office; experience with CRM systems is a plus.
• Previous experience in customer service, administration, or a similar role is desirable.

Required skills

• Microsoft Office
• CRM systems (experience preferred)

What we offer

• Opportunity to contribute to a leading humanitarian organization during a growth phase.
• Collaborative team environment with mutual support.
• Flexible working hours averaging 25–30 hours per week, with higher intensity (up to full‑time) in July and August.
• Start date in May with the contract ending in September.