Designated Beauty Advisor (DBA) – Luxury Brand Specialist

About the role

The Designated Beauty Advisor (DBA) for the Creed brand will build lasting relationships with luxury clientele, driving sales and brand loyalty within Holt Renfrew’s high‑end environment. You will act as the primary point of contact for customers, delivering exceptional service and expert product knowledge.

Key responsibilities

• Consistently deliver extraordinary service to all customers.
• Achieve and exceed personal and brand sales targets.
• Develop a loyal client base through acquisition, development, and retention activities.
• Share expert product knowledge with the entire store team.
• Maintain relationships with buyers, vendors, and selling managers.
• Identify marketing opportunities, execute events, and provide assortment recommendations.
• Participate in all educational sessions and vendor seminars.
• Perform floor recovery, visual merchandising, price changes, and other sales support tasks.
• Communicate regularly with clients via phone, email, and mail regarding events, requests, and follow‑ups.
• Resolve customer service issues and collaborate with management on escalations.
• Adhere to health, safety, privacy, and cyber‑security policies.

Required profile

• High school diploma or equivalent.
• Minimum two years of experience in a commission‑based sales environment, preferably luxury retail.
• Proven ability to exceed sales targets.
• Highly collaborative and able to work independently in a fast‑paced setting.
• Flexible schedule including nights, weekends, and holidays.
• Entrepreneurial, competitive, self‑confident, and self‑motivated.
• Fully bilingual in French and English.

Required skills

What we offer

• Competitive total compensation package.
• Generous employee discount.
• Pension, health & dental benefits.
• Tuition assistance and continuous learning opportunities.