Collection Officer

About the role

We are looking for a results‑oriented Phone Collection Officer to manage debt recovery through outbound telephone calls. The role requires a firm yet professional approach to negotiating payment plans and resolving outstanding accounts.

Key responsibilities

• Conduct outbound calls to debtors to negotiate payment arrangements and settlements.
• Maintain accurate and updated records of all customer interactions and payment commitments.
• Meet daily and monthly collection targets to minimize overdue accounts.
• Resolve customer queries and disputes related to billing or outstanding balances.
• Identify and escalate accounts that require further legal or administrative action.
• Ensure all collection activities comply with company policies and legal debt collection regulations.

Required profile

• Minimum of 1–3 years’ experience in debt collection, telemarketing, or customer service.
• Exceptional verbal communication and negotiation skills.
• Ability to remain calm and professional when handling difficult or confrontational conversations.
• Strong attention to detail.
• Proven ability to meet performance targets in a fast‑paced environment.
• Good understanding of financial ethics and collection laws.

Required skills

• Experience with CRM or database systems.