Program Supervisor, Matching Grant

About the role

The International Rescue Committee is seeking a Program Supervisor to lead its Matching Grant program. This role oversees grant case work and employment services, ensuring high‑quality support for participants while meeting funder and agency requirements.

Key responsibilities

• Supervise daily activities of Matching Grant staff and coordinate the team with other IRC departments.
• Lead team meetings, provide individual coaching, set goals, manage workloads, and troubleshoot challenges.
• Assign client cases, share best practices, and maintain a client‑centered service approach.
• Handle client grievance processes, develop action plans, and enforce sanctioning procedures when needed.
• Ensure compliance with program guidelines, agency policies, and contractual obligations.
• Oversee documentation, case files, data tracking, and other administrative compliance tasks.
• Participate in monthly cash assistance eligibility reviews and payment issuance.
• Conduct quality assurance reviews of case files and electronic data.
• Produce timely program reports for IRC headquarters and funders.
• Assist with grant writing and development of new program opportunities.
• Collaborate with Finance and other departments to develop match projection strategies and align program goals.

Required profile

• Experience supervising staff and managing grant‑related programs.
• Strong understanding of compliance, documentation, and reporting requirements.
• Ability to coordinate across multiple departments and lead a diverse team.
• Excellent problem‑solving and client‑service orientation.

Required skills

What we offer

• Opportunity to make a meaningful impact in humanitarian settings.
• Collaborative work environment within a global NGO.
• Professional development and leadership growth.