Loyalty Club Customer Communication Responsible

About the role

The Loyalty Club Customer Communication Responsible will serve as the primary point of contact for sub‑dealers and sales teams, handling written and verbal inquiries across all communication channels. This role ensures timely resolution of issues while supporting daily operations within the Loyalty Club.

Key responsibilities

• Receive and respond to incoming requests from sub‑dealers and sales teams via email, phone, and other channels.
• Ensure issues are addressed promptly and resolved according to service standards.
• Provide guidance and support to internal teams to facilitate smooth operations.
• Monitor request flow, track performance metrics, and generate regular reports.

Required profile

• Associate’s or bachelor’s degree.
• Strong written and verbal communication abilities.
• Excellent problem‑solving skills.
• Minimum two years of experience in a call centre or customer solutions environment.

Required skills

• Microsoft Office (Word, Excel, PowerPoint).