IT Service Management Engineer – CSI Focus
IQ-EQ · Port-Louis
Descripcion del puesto
About the role
We are looking for an IT Service Management Engineer with a focus on Continual Service Improvement (CSI) to join our Global Capability Delivery centre in Mauritius. You will drive the digitisation and optimisation of technology services across the EMEA region, using data, automation and modern tooling to evolve services rather than just support them.
Key responsibilities
- Own end‑to‑end application support for core estates (Paladign, Sylvan, TLM Aurora, Bloomberg) across UKI, Channel Islands and wider EMEA.
- Identify service inefficiencies, legacy dependencies and manual processes, and redesign operating models to improve reliability and reduce exposure.
- Lead the transition from legacy approaches by embedding SharePoint Online, Microsoft Power Apps and Power Automate for workflow automation and self‑service solutions.
- Manage incidents, vendor interactions and environment maintenance (production, UAT, DR), acting as the technical liaison between business stakeholders and global technology teams.
- Deliver application changes and enhancements within an ITIL/ISO 20000 CSI framework, ensuring measurable and sustainable improvements.
Required profile
- Strong analytical mindset with experience in diagnosing complex application issues and performing root‑cause analysis.
- Proven ability to work with third‑party vendors and coordinate high‑priority incident resolution.
- Experience in a global, multi‑jurisdictional environment, preferably within financial or investor services.
Required skills
- Paladign
- Sylvan
- TLM Aurora
- Bloomberg
- SharePoint Online
- Microsoft Power Apps
- Power Automate
- ITIL
- ISO 20000
Questions fréquentes
Por que reporta esta oferta?
Postula en 30 segundos
Ingresa tu email para postular. Se creara una cuenta automaticamente.
Al continuar, aceptas nuestras condiciones de uso.
Ya tienes cuenta? Iniciar sesion
Publicado hace 9 horas
Expira en 1 mes
13 vistas · 0 candidaturas
Aumenta tus posibilidades
Sube tu CV: te propondremos las ofertas que coinciden con tu perfil.
Analizando tu CV...
IQ-EQ
Port-Louis
Ofertas relacionadas
-
Senior IT Operations Engineer – Site Services
Avantor Port-Louis -
Technical Support Engineer – EMEA (Mauritius)
IQ-EQ Port-Louis -
Technicien Support Informatique N1
Thym Business (MU) Ltd Port-Louis -
Senior Application Developer – C#, Python, React, Azure
Dayforce Maurice -
Azure Integration Engineer
Accenture Ébène