Client Experience Host / Receptionist

About the role

We are seeking a warm, organised and welcoming Client Experience Host to be the friendly face of our firm in Auckland CBD. Reporting to the Head of Technology & Operations, you will manage the reception area, support internal and external stakeholders and ensure a professional, calm and well‑organised environment.

Key responsibilities

• Greet clients, visitors and suppliers in person and by phone with a professional approach.
• Coordinate meeting‑room bookings, set‑ups, resets and ensure resources are ready.
• Prepare tea, coffee and light refreshments; barista experience is a plus.
• Maintain a tidy reception, manage taxis, parking vouchers and visitor coordination.
• Handle inbound and outbound courier deliveries, mail and general office errands.
• Support staff events, catering set‑ups and internal functions.
• Assist staff and clients with meeting‑room technology and virtual tools such as Microsoft Teams.
• Keep kitchen areas and shared spaces clean and organised.

Required profile

• Previous experience in reception, administration or customer service (professional services experience advantageous).
• Friendly, approachable communicator with strong attention to detail.
• Ability to manage competing priorities in a fast‑paced environment.
• Discreet, confidential and able to work independently.

Required skills

• Proficiency with Microsoft Outlook.
• Experience using Microsoft Teams and meeting‑room technology.

What we offer

• Full‑time permanent role (37.5 hours per week) in a supportive, people‑focused firm.
• Opportunity to be a trusted presence within the Auckland office.