Assistant Level 1 – Shared Services (Fixed‑Term)

About the role

The Assistant Level 1 – Shared Services supports the timely disbursement of personal loans and helps clear operational backlogs. This fixed‑term position ensures accurate processing, compliance with approved terms, and smooth collaboration with internal teams to deliver a positive customer experience.

Key responsibilities

• Carry out pre‑disbursement verification to confirm applications are complete and aligned with approved terms before issuing instructions to Finance.
• Perform thorough checks and return incomplete or discrepant files to the relevant teams for correction.
• Prepare disbursement sheets by verifying loan terms and consolidating accounts as required.
• Process disbursements on a First‑In, First‑Out basis in line with service‑level agreements.
• Follow procedures for staff loans and manual disbursements, including thumbprint processes.
• Contribute to clearing backlogs according to agreed criteria.
• Support the printing and mailing of loan agreements.

Required profile

• Minimum Higher School Certificate (HSC).
• Less than one year of relevant experience, preferably in operational or administrative processes.
• Analytical ability to understand financial information.
• Clear verbal and written communication skills.

Required skills

• Proficiency in Microsoft Office applications.

What we offer

• Equal opportunity employer committed to an inclusive and equitable workplace.