WARRANTY ASSISTANT MANAGER
JOB FUNCTION
Working within the Technical department, the Warranty assistant manager will be responsible for day-to-day management of warranty cases across a global network aftersales department and the manufacturers. As assistant of the warranty manager, the Warranty assistant manager will assist in leading their team to ensure warranty resolutions are concluded in a manner to ensure customer satisfaction and manufacturer warranty strategy.
KEY RESPONSIBILITIES
Continuous process improvement to reduce warranty claims in line to meet business objectives.
Be assist for the Analysis of Warranty data and communicating with aftersales teams to make data driven decisions
High levels of customer service
Understand and accommodate the short/mid/long term requirements of the aftersales departments.
Work with stock warehouse team to make sure for the availability or ordering the correct item.
Liaise with regional/international colleagues to understand market challenges
Manage the warranty procedure and able to calculate substitutable charges from manufacturer.
To implement and ensure continuous development warranty Business systems
Responsibility to provide regular updates of all Warranty Metrics to Management team supported by a clear reporting of the management of warranty cases ‘by exception’
Day to day management of team members who are direct reports to Warranty Manger to meet committed departmental objectives and deliverables.
SKILLS AND EXPERIENCE
NECESSARY
Diesel generators industry experience desirable
Experienced in diesel generators Warranty management, project management, influencing key stakeholders and creating substantial outcomes
Ability to interpret and analyze complex numerical and financial data
Ability to influence and engage at all levels.
Able to balance daily operational requirements with longer-terms strategic focus
Proactive mindset that designs creative solution to strategic and tactical challenges
Ability to manage time effectively and clearly prioritize tasks for self and team in a dynamic and change-oriented environment
Exceptional understanding of global legislation with regard regional warranty obligations
Nurture and maintain good working relationships with colleagues, and manufacturer.
Have strong IT skills – proficient in the use of Microsoft office programs and have skills and experience
Ability to follow complex procedures in a safe and accurate manner.
Minimum 5 years’ experience with a proven track record of assisting business of warranty systems.
PERSONAL ATTRIBUTES
Well-presented and strong ambassador of the brand values
Ability to think strategically whilst ensuring day to day operation objectives are met while maintaining a clear focus and direction.
A team player who is willing to support others and adopt a flexible approach.
Ability to maintain the very highest levels of attention to details even when under pressure
Strong Leadership skills.
Working within the Technical department, the Warranty assistant manager will be responsible for day-to-day management of warranty cases across a global network aftersales department and the manufacturers. As assistant of the warranty manager, the Warranty assistant manager will assist in leading their team to ensure warranty resolutions are concluded in a manner to ensure customer satisfaction and manufacturer warranty strategy.
KEY RESPONSIBILITIES
Continuous process improvement to reduce warranty claims in line to meet business objectives.
Be assist for the Analysis of Warranty data and communicating with aftersales teams to make data driven decisions
High levels of customer service
Understand and accommodate the short/mid/long term requirements of the aftersales departments.
Work with stock warehouse team to make sure for the availability or ordering the correct item.
Liaise with regional/international colleagues to understand market challenges
Manage the warranty procedure and able to calculate substitutable charges from manufacturer.
To implement and ensure continuous development warranty Business systems
Responsibility to provide regular updates of all Warranty Metrics to Management team supported by a clear reporting of the management of warranty cases ‘by exception’
Day to day management of team members who are direct reports to Warranty Manger to meet committed departmental objectives and deliverables.
SKILLS AND EXPERIENCE
NECESSARY
Diesel generators industry experience desirable
Experienced in diesel generators Warranty management, project management, influencing key stakeholders and creating substantial outcomes
Ability to interpret and analyze complex numerical and financial data
Ability to influence and engage at all levels.
Able to balance daily operational requirements with longer-terms strategic focus
Proactive mindset that designs creative solution to strategic and tactical challenges
Ability to manage time effectively and clearly prioritize tasks for self and team in a dynamic and change-oriented environment
Exceptional understanding of global legislation with regard regional warranty obligations
Nurture and maintain good working relationships with colleagues, and manufacturer.
Have strong IT skills – proficient in the use of Microsoft office programs and have skills and experience
Ability to follow complex procedures in a safe and accurate manner.
Minimum 5 years’ experience with a proven track record of assisting business of warranty systems.
PERSONAL ATTRIBUTES
Well-presented and strong ambassador of the brand values
Ability to think strategically whilst ensuring day to day operation objectives are met while maintaining a clear focus and direction.
A team player who is willing to support others and adopt a flexible approach.
Ability to maintain the very highest levels of attention to details even when under pressure
Strong Leadership skills.