Technical Service Specialist
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You will be working as R&D Team Leader Egypt and will be the part of Electrification business area for Services division based in Federal Capital Territory, Nigeria. In this role you will be reporting to Uchenna Obika and will be responsible for ensuring the service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers, executing technical support and act as specialist in own area of expertise. In collaboration with the customer and ABB units/sales teams ensuring customer needs are understood and business opportunities utilized for service growth
Your responsibilities
Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any service category, investigating customer needs through professional consulting
Providing technical consulting and specialist assistance on service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products/solutions
Determining effective service applications, equipment and methods to develop, market or manufacture new service offerings to respond to customer requirements cost effectively, managing customer relationships and maintaining regular contacts with key customers
Identifying new sales opportunities, conducting specialist support and advisory service for sales team, ensuring accurate communication and exchange of technical information to the customers, coordinating and performing specialist service projects in relevant areas internally and externally
Preparing all required technical documents and reporting for project contracts to be signed by the customer representative, reporting work done in a timely manner and providing relevant technical supporting documents to the service execution teams and following up
Participating in maintenance meetings and improvement activities to proactively provide suggestions for product and quality improvement and sharing with ABB organization/management
Providing technical specialist support and coordinating for the service team, planning activities, coordinating the work of internal and external technicians and assigning them specific tasks related to service needs, supervising project teams and contractors at work site and monitoring performance
Applying safety rules and safe practices as well as environmental responsibilities, reporting unsafe practices and incidents
Your background
Bachelor’s Degree in Mechanical Engineering or Electrical Engineering
Minimum 2-5 years of experience in MV switchgears/LV switchgears, with compact secondary substations, medium voltage switchgears and circuit breakers
Experience as team leader or projects manager is desirable
Fluency in English language is mandatory
Benefits
Retirement plan
More about us
ABB’s Electrification business is responsible for the go-to-market strategy and generating profitable growth for the Electrification Business Area. Our 10,000 strong commercial team represents the portfolio of all Electrification Business Area Divisions in over 100 countries. Our unmatched domain expertise across key industry verticals and channels combined with our truly global footprint makes us able to deliver extraordinary business results, supporting our customers with solutions which address their current needs, whilst considering the future emerging trends such as Urbanization, Digitalization and Shift to Electricity and Sustainable Energy.

Work model: on site #LI-onsite
Publication ID: NG84684633_E1
Important: In order to be employed by ABB you will need to fully comply with/fulfill all local ABB employment requirements/processes.

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