JOB PURPOSE
The Senior Operations Strategy Analyst is responsible for driving strategy and performance improvements across the Operations units of the Interswitch Backbone.
The ideal candidate will possess a strong Operations Management and Strategy background along with research and benchmarking skills. S/he will ensure that our operations processes and resources are optimized to achieve strategic goals as well as identifying and overseeing improvement opportunities to drive operational excellence within the Backbone.
S/he will conduct internal as well as competitor and other industry research / benchmarking activities to provide actionable insights for decision making.
KEY RESPONSIBILITIES
Support definition of the departmental vision, culture, and performance standards as well as oversee adoption at all levels within the department
Create / revise operations strategy documents based on corporate strategy
Oversee performance tracking against strategic objectives; Establish KPIs and develop performance measures to determine the effectiveness of implemented strategies
Create reports and presentations on department performance against key indicators to provide meaningful insights
Track process efficiency and effectiveness; Work with cross functional teams to identify blockers and drive improvements.
Manage operational excellence programs and projects that will drive overall operations effectiveness and efficiency
Work closely with the team manager(s) to develop and follow project roadmaps, including key activities, stakeholder engagement and milestones
Facilitate change management, ensuring the necessary governing structure and processes are in place to achieve sustained improvements in performance across operations
Ensure that sound operational processes and procedures are developed and documented.
Research industry trends, conduct surveys, analyze competitor data etc, to determine potential threats / issues or opportunities for improvements; Identify opportunities for achieving competitive advantage within operations
Build detailed business plans, create presentations and other documents supported by strong qualitative and quantitative insights for improvement opportunities.
Develop innovative analytical methodologies to answer strategic business questions across operations unit
Work with operations and technology teams to deliver analyses, insights, and actionable recommendations that create meaningful impact.
Technical Competencies
Business Strategy definition and execution
Competitor research and benchmarking
Demonstrable experience in business process improvement / re-engineering to deliver operational excellence
Resource and cost optimization
Strategic program / project managemen
Relationship Management
Strong mathematical, analytical, and data modeling skills.
Problem-solving skills and willingness to roll up one’s sleeves to get the job done
Experience in applied researc
Experience working in a face-paced enterprise technology environmen
Excellent communication skills and in-depth knowledge of various product domains will help you succeed in this role

Behavioural Competencies
Customer focus
Analytical
Attention to detail
Collaboration
Empathy
Pro-activity
Soft Skills
Comfortable managing relationships and balancing requirements across diverse stakeholder groups.
Proven analytical and problem-solving abilities.
Excellent written and oral communication skills.
Strong interpersonal skills.
Ability to articulate ideas to both technical and non-technical audiences.
Self-motivated and directed
EDUCATION AND EXPERIENCE:
Academic Qualification(s):
• First degree in Engineering, Management or Sciences
Professional Qualification(s):
• Project Management and Operations Improvement / Efficiency certifications (Lean, 6 sigma, Safe Agile, PMI)
Experience (Number of relevant years):
• Minimum 6 years’ experience in Operations with 2 years in a supervisory role
• Fintech managerial experience or previous experience in Management Consulting will be an added advantage
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