About the Role
GAIN is seeking a highly motivated and experienced Project Officer, Accountability and CFM Officer to join our Large-Scale Food Fortification (LSFF) team working on the Community and Social Safety Net Large-Scale Food Fortification Interventions.
The Project Officer, Accountability and Community Feedback Mechanism (CFM) Officer will be supporting the process of ensuring that the principles of transparency, participation, and accountability are integrated into all aspects of the project. They will support the design, implementation, and management of a robust Community Feedback Mechanism (CFM) that enables project stakeholders, particularly marginalized and vulnerable community members, to provide feedback and voice concerns about project activities.
The post holder will also be the focal point in implementing accountability activities which would range from daily visit to project locations gather complaints, escalate them to the appropriate unit for them to be solved, Input complaints into the GAIN Complaints database and produce periodic reports. The role holder is expected to have a basic knowledge of the Humanitarian Accountability Partnership (HAP) guidelines, Core Humanitarian Standard (CHS) principles and other relevant accountability guidelines.
The project is being implemented in Kebbi, but the position holder is expected to have frequent travel to other states on a need basis.
Key Responsibilities include
Support the establishment of helpdesk/information table for use at the community level.
Support the development and the entry of complaints into the LSFF Complaints database.
Prepare Bi-weekly reports showing the various categories of complaints and the status of the complaints.
Provide training and capacity building to project staff, partners, and local stakeholders on accountability principles and the effective use of the CFM system.
Ensure timely and appropriate follow-up on feedback received, including addressing concerns, sharing updates, and making necessary adjustments to project activities.
Assist in the development of monthly work-plans from the work-plans of related projects within the LSFF portfolio.
Collaborate with project leads to ensure that community feedback informs project design, implementation, monitoring, and evaluation.
Asist in raising awareness about the CFM system among project stakeholders and communities, using culturally appropriate and accessible communication channels.
Provide the Programme Monitoring and Improvement Unit with CFM data for integration into project monitoring and reporting systems.
About you
The ideal candidate should demonstrate working knowledge and experience of Accountability HAP Guidelines and CHS Principles within a project environment. Experience working with marginalized communities and their safeguarding in addition to working with customer feedback mechanisms and troubleshooting including managing a help desk and database management.
The post holder should be tech savvy with ability to address issues with trouble shooting technology quickly. Show clear and systematic thinking that demonstrates good judgment, expert problem solving, and creativity.
You should have strong communication and presentation skills. Excellent ability to liaise with and manage different stakeholders. The candidate should have an education background in either IT, Gender or safeguarding studies, Human Nutrition, Business Management or other relevant qualification.
About our Offer
The starting gross salary on offer for this role is from NGN 7’388’496 – NGN 8’437’104 per annum, depending on experience.
GAIN has a fair and competitive salary structure that allows for annual progression subject to good performance. In addition, GAIN offers a total of 37 days holiday per year (including annual leave, public holidays and additional office closure days), an attractive pension scheme and competitive insurance cover including health, travel and life assurance. We are committed to the health of our staff, especially in these challenging times, and have developed a programme of wellbeing that includes flexible and hybrid working, additional leave allowances, wellbeing days, mindfulness coaching and access to independent and confidential counselling.
GAIN also has a strong commitment to professional development. We will support you to grow in your career through both formal and informal training, and are committed to providing opportunities through internal recruitment, secondments, and promotion. All of this is delivered in a supportive and collaborative environment.
About GAIN
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