Production Co-Ordinator
Red Bee was born in media and for the past 15+ years we have made significant contributions to the development of the global media industry, empowering the world’s strongest media brands, broadcasters and content owners to instantly connect with audiences anywhere at any-time. Our partners include BBC, Channel 4, ITV, Canal+, ExtremeE, TV5MONDE and many others.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees improve their potential every day. Our employees live our vision, core values and guiding principles.
Our Exciting Opportunity
The Service Delivery Coordinator plays a key support role to the wider Red Bee Media Captioning and Audio Description teams. This is a remote working role where you will be expected to undertake a range of administrative tasks under the direction of the Production Manager on duty. This role will work closely with all members of the Red Bee Teams (Service Delivery Group, File, Live and Audio Description teams).
Our coordinators will liaise with clients, production companies and external suppliers to source materials. When required, they will import future TV schedules into internal workflow tools and will check work lists to ensure accuracy. Our Coordinators will also check amendments and update systems with new information in advance of programs being aired, checking that we have resourced live allocations. Coordinators will be required to spot-check and dispatch caption files to all clients. Tasks will also include obtaining media, scripts and other materials to assist in captioning, working to agreed internal and client deadlines in advance of programs airing.
The role involves:
Service delivery
• Be the point of contact for production teams with responsibility for schedules, production scripts and media
• Ensure we are meeting our client service level agreements
• Ensure client satisfaction through prompt and courteous responses
Operational excellence
• Identify ongoing resource requirements
• Actively support the Production Manager who is managing service delivery on the day
Key Performance Indicators
• Facilitate file work allocation using our central database, Plan Bee and our media management tools
• Input and maintain our central data base, Plan Bee
• Communicate with captioners and audio describers around availability of resources
Key Interfaces
• The coordinator role reports into the Service Delivery Lead.
• This role will work in full partnership with the Service Delivery Group and captioners in all locations.
• The coordinator is also in regular contact with teams across Red Bee Media and Suppliers.
Travel Requirements
• This is a home based role.
• On occasion you maybe required to attend our office in Alexandria.
As our ideal candidate, you will have:
• Excellent written and verbal communication
• Microsoft Office skills (e.g. Word, Excel)
• Ability and willingness to learn different software and platforms
• Excellent time management, organisational skills
• Excellent accuracy and meticulous attention to detail
• Ability to work well in a fast paced environment
• A Positive can do approach
Why join Red Bee?
At Red Bee you will join an international team, collaborating to deliver outstanding media experiences through forward-thinking solutions and services. You will work with colleagues who share a passion for media and clear sense of integrity in the workplace. In your day to day, you will have the opportunity to work with some of the biggest and most innovative media companies in the world, using leading media technologies and systems to deliver our services. Here you can bring your outstanding talents, skills and perspectives to the table and collaborate in an openminded and inclusive environment.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees improve their potential every day. Our employees live our vision, core values and guiding principles.
Our Exciting Opportunity
The Service Delivery Coordinator plays a key support role to the wider Red Bee Media Captioning and Audio Description teams. This is a remote working role where you will be expected to undertake a range of administrative tasks under the direction of the Production Manager on duty. This role will work closely with all members of the Red Bee Teams (Service Delivery Group, File, Live and Audio Description teams).
Our coordinators will liaise with clients, production companies and external suppliers to source materials. When required, they will import future TV schedules into internal workflow tools and will check work lists to ensure accuracy. Our Coordinators will also check amendments and update systems with new information in advance of programs being aired, checking that we have resourced live allocations. Coordinators will be required to spot-check and dispatch caption files to all clients. Tasks will also include obtaining media, scripts and other materials to assist in captioning, working to agreed internal and client deadlines in advance of programs airing.
The role involves:
Service delivery
• Be the point of contact for production teams with responsibility for schedules, production scripts and media
• Ensure we are meeting our client service level agreements
• Ensure client satisfaction through prompt and courteous responses
Operational excellence
• Identify ongoing resource requirements
• Actively support the Production Manager who is managing service delivery on the day
Key Performance Indicators
• Facilitate file work allocation using our central database, Plan Bee and our media management tools
• Input and maintain our central data base, Plan Bee
• Communicate with captioners and audio describers around availability of resources
Key Interfaces
• The coordinator role reports into the Service Delivery Lead.
• This role will work in full partnership with the Service Delivery Group and captioners in all locations.
• The coordinator is also in regular contact with teams across Red Bee Media and Suppliers.
Travel Requirements
• This is a home based role.
• On occasion you maybe required to attend our office in Alexandria.
As our ideal candidate, you will have:
• Excellent written and verbal communication
• Microsoft Office skills (e.g. Word, Excel)
• Ability and willingness to learn different software and platforms
• Excellent time management, organisational skills
• Excellent accuracy and meticulous attention to detail
• Ability to work well in a fast paced environment
• A Positive can do approach
Why join Red Bee?
At Red Bee you will join an international team, collaborating to deliver outstanding media experiences through forward-thinking solutions and services. You will work with colleagues who share a passion for media and clear sense of integrity in the workplace. In your day to day, you will have the opportunity to work with some of the biggest and most innovative media companies in the world, using leading media technologies and systems to deliver our services. Here you can bring your outstanding talents, skills and perspectives to the table and collaborate in an openminded and inclusive environment.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.