Description
Reliance Health is on a mission to make quality healthcare accessible, affordable and delightful in Emerging Markets. Reliance Health uses technology to build an integrated health system that includes affordable health insurance, telemedicine and a combination of partner and proprietary healthcare facilities. This allows us to offer innovative healthcare solutions that meet the needs of our end users when they need us the most.

We are looking for an experienced Product Manager who will take on Telemedicine, our most user-facing product that serve more than 20000 enrolees each month. Telemedicine is foundational to our mission, as it increases accessibility of health care, not only with available doctors 24/7, but where we offer delivery of prescriptions within the same day in multimillion cities such as Lagos.

You will own the full user experience, from requesting a consultation through the app, to the doctor handling the consultation, to the internal staff admin to ensure that operations meet SLA and Quality metrics. You will work with developing the telemedicine product, by exploring new opportunities such as teletherapy, increased diagnosis accuracy with the help of AI and integrations with our own Clinics and this party providers to offer a more seamless experience. You will be instrumental in shaping the strategy of our telemedicine offering and ensuring that we meet the needs our users when they need us the most.
Aside building on the existing product, you will be instrumental in expanding the telemedicine offer to our new markets, where we will add at least two new markets in 2024, aside Nigeria and Egypt.

Responsibilities:
As Product Manager for Telemedicine reporting to the SVP of Product, you will be required to:
Shape a compelling vision and strategy for your part of our product, based on a deep understanding of users’ needs, the market and the competition
Formulate hypotheses that help validate what experiences to design, implement, run and evaluate product experiments to reach your objectives
Evaluate the product success and ensure that we use data to drive product decisions.
Define and align meaningful objectives and key results and own the roadmap for your domain
Ensure that valuable features, enhancements, and bug fixes are prioritized and shipped, making thoughtful product decisions along the way, and sharing insights with the rest of the company
Manage internal and external stakeholders, such as our doctors, pharmacists and third party providers.
Set the priorities for a cross-functional product team on a day-to-day basis, prioritizing sprints, removing blockers and ultimately building and owning a product with a real impact on our users
Be the expert in knowing who your customer is and what problems you are solving for, always taking decisions in favour of the customer
Be ultimately responsible for making that product valuable and viable
Requirements
Previous experience as Product Manager
Experience in taking a product from concept to launch, creating product roadmaps, driving UX decisions
Experience at a high growth company
Experience working with healthcare products
Proven record of improving product KPI's that are directly impacting user satisfaction
Strong analytical skills, attention to detail and a passion for solving real problems
Ability to build trust with key stakeholders to align multiple teams and deliver on strategic initiatives; experience working with internal and external stakeholders
Data driven, who use numbers to back up priorities and estimate impact before implementation begins of new initiatives
Experience working in tools such as Mixpanel and Amplitude, to be able to track a product success and give insights on where improvements can be made in the user journeys.
You have good verbal and written communication skills, ability to clearly communicate your product vision in simple and easy to understand language for a broad audience, including senior management, your teams, as well as colleagues from within and outside the team
You are an empathetic product manager and are genuinely excited about our mission
Benefits
Why work with us?
Competitive salary and benefits package.
Premium health insurance package
Opportunity to make a significant impact on improving customer experiences.
Collaborative and inclusive work environment.
Professional development and growth opportunities.
How to apply
If you are passionate and are eager to contribute to our exciting projects, we encourage you to apply. Join us in shaping the future of Reliance Health and making a meaningful impact in the world of healthcare.
At Reliance Health, we are dedicated to fostering an inclusive and diverse workplace. We encourage individuals from all backgrounds to apply.