Reports To: Manager - Digital Customer Management Systems

Division: Information Technology


Mission:
Responsible for guiding a team of developers in designing, implementing, and maintaining software solutions while establishing coding standards and ensuring compliance with best practices while giving technical expertise.
Define the project's scope, deadlines, and deliverables in collaboration with stakeholders and project managers.

Description:
Lead the design and delivery of complex solutions, incorporating the latest technologies, protocols, and industry best practices to meet the evolving needs of our customers and business goals.
Provide technical guidance and mentorship to cross-functional teams, including engineers, developers, and designers, ensuring alignment with project objectives, timelines, and quality standards.
Oversee the end-to-end solution development lifecycle, from conceptualization to implementation and testing, ensuring high-quality and timely delivery of solutions.
Collaborate closely with stakeholders to gather and analyze requirements, translating business needs into technical solutions that align with the MTNN architecture framework.
Proactively identify potential technical risks and challenges in projects and develop mitigation strategies to minimize the impact on project timelines and quality.
Continuously monitor and assess the performance of solutions, identifying areas for improvement and implementing optimizations to enhance solution efficiency and the user experience.
Engage with vendors and third-party partners to evaluate and select appropriate technologies and solutions, and manage vendor relationships to ensure the successful integration of external components.
Consult experts to find out more about the area of concern, problem, or business objectives through observing and engaging with people (business stakeholders and customers) to understand motivations and stakeholder goals.
Create and maintain comprehensive technical documentation, including architecture diagrams, design documents, and operational procedures, ensuring clear communication and knowledge transfer within the team.
Develop an understanding of business analysis requirements and ensure project "delivery" and "quality" key performance indicators are met.
Liaise with vendors and the business team for pilot execution and proof of concept.
Complete an analysis of business unit requirements as they relate to technical infrastructure and drive implementation.

Education:
Bachelor's or master’s degree in telecommunications, computer science, electrical engineering, or a related field
Certification in Design Thinking Frameworks or its equivalent
Relevant Agile qualification is required (PSM, SAFe, scrum, Kanban Agile Foundation course).
Facilitation certification is essential.
Fluent in English

Experience:
3–7 years’ experience, which must include:
Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects
Proven experience in solution design, architecture, and technical leadership within the telecommunications sector
Experience with designing and deploying solutions on cloud technologies, e.g., AWS, Azure, and GCP
Experience in modeling techniques and methods is required.
Strong proficiency in telecom technologies, protocols, and architectures, such as 4G/5G, VoIP, SDN/NFV, IP networking, etc.
Proficiency in programming languages (e.g., Python, Java) and scripting languages for automation
Experience with telecom-specific tools and software (e.g., OSS/BSS systems, network management tools)
Excellent problem-solving skills and the ability to troubleshoot complex technical issues
Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
Leadership qualities with the ability to guide, mentor, and motivate technical teams.
Project management skills to oversee and drive multiple initiatives concurrently.


*Eligible Females and People with Disabilities are encouraged to apply.
*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
*For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com