Reports To: Manager - Operations ePayments and VAS

Division: Information Technology

Description
Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.
Create and execute/coordinate technical test plans for application change, new deployment and upgrades.
Participate in transitions of the application or technical architecture components to the testers.
Fix any defects and performance problems discovered in testing.
Continuous monitoring of Service Performance to ensure maximum service availability
Effective management of changes to minimize service disruption and maximize service availability and quality
Effectively work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, other Operations teams.
Provide information timely for Audits and Security requests and ensure any gaps raised are closed
Effective access controls to supported systems.
Broad knowledge of the business processes within the Telecommunications sector.
Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration and development techniques.
Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.
Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
Ensure Incident and Problem resolution within SLAs

Education:
First degree in Computer Science or any related discipline
UNIX shell scripting
Application Developer/Business Intelligence
PL/SQL and RDBMS knowledge
CI/CD pipeline
Cloud and Kubernetes
ITIL standards
Fluent in English

Experience:
3 - 7 years’ experience which includes:
2 to 3 years of experience in IT Development or IT Operations
Experience working in a medium or large organization
Working knowledge of:

Project management principles, Agile principles and general technical management
Broad knowledge base of application development using an array of application development tools
Service Monitoring
Application development lifecycles
User Requirements analysis standards and methods
DEVOPS Practices and Tools
Managing Cloud Services and Licenses
*Eligible Females and People with Disabilities are encouraged to apply.