About this opportunity
Ericsson Expert Analytics is a groundbreaking solution, which combines big data technologies with outstanding event processing methodologies to analyze customer experience as well as the performance and usability of the network infrastructure.
Our big data analytics solution is heavily based on our telecommunication domain expertise and is strengthened by near real-time data processing. It relies on a highly scalable and distributed, cloud-based microservice architecture. It is crafted for telecommunication operation providers having up to 10Tbps real-time network traffic to be analyzed continuously.
We are now looking for a technical expert to become part of our Service Delivery unit inside EEA Design Group, supporting our customers using our products and solutions. Your role will include all customer and deployment support activities such as customer trouble tickets analysis, installation, integration, verification, and support, Our focus is the customer while Ways of Working is based on Lean and Agile applied in a service delivery environment working end to end with both customers and product development teams.
What you will do
Proactively support the product development team by feeding experience from working with customers and customer installations
Work effectively in a team to analyze, troubleshoot and resolve a wide variety of technical issues
Manage trouble tickets from our customers, and from ongoing projects or/and be part of these projects
Provide technical support for Ericsson project teams
Be part of task force teams and on-call rota (optional and paid extra fee)
Flexibility to travel may be required from time to time (optional)
You will bring
BSC University degree
5+ years of related experience
Knowledge of native and/or virtualized platforms
Strong Unix/Linux/Kubernetes knowledge
IP Technologies knowledge
Hands-on Knowledge of the major cloud infrastructures (Azure, GCP, AWS)
Troubleshooting and analytical approach
Working independently and taking ownership while on other occasions
Teamwork including virtual teamwork in multi-country and multicultural teams covering the whole Network and multiple product teams
Knowledge sharing skills and readiness.
Business understanding
Delivering results and meeting customer expectations
Planning and Organizing
Customer handling attitude
Work experience with Jira or similar ticketing systems
Positive attitude; to see the challenge
It's a huge plus If you have
Basic Bash, Python, or other scripting language knowledge
Able to use GIT/Gerrit and familiar with infrastructure as a code principles
Familiar with CI/CD pipelines (Jenkins)
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson’s hybrid workplace model mixes in-office and remote work to offer flexibility and support to our employees. In a hybrid workplace that Ericsson Hungary offers, employees typically enjoy more autonomy and better work-life balance. Our employees will come together to collaborate and innovate to deliver for our customers the best possible solutions.
For more information on our presence and activities in Hungary, please visit Areas in Ericsson Hungary. 
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Hungary (HU)  || Hungary : Budapest : Budapest     
Job details: Developer