Description
FairMoney is seeking a passionate and experienced Customer Retention Manager to join our team. As a credit-led mobile banking platform for emerging markets, FairMoney has quickly established itself as a leader in Nigeria and India. Since our launch in 2017, we have raised close to €50m from global investors like Tiger Global, DST & Flourish Ventures. We are focused on providing financial services to the underbanked population in emerging markets while offering an intuitive and customer-centric experience.
Watch the way FairMoney is building Africa's money story here
Our ideal candidate is someone who has a strong background in customer retention and engagement, understands customer behavior, and has a deep knowledge of the financial industry. This is an exciting opportunity to work for a fast-growing company that is changing the industry and has an ambitious growth plan. If you are looking to make a significant impact while working in a dynamic and fun environment, this is the role for you!

Responsibilities
Develop customer retention strategies and programs across all markets where FairMoney operates to increase engagement and loyalty amongst our customers
Analyze customer behavior and data to identify trends and build relevant retention strategies
Develop and implement effective communication plans to engage and interact with customers through various channels, including email, SMS, in-app notifications, social media, etc.
Build and maintain close relationships with internal stakeholders and cross-functional teams to achieve common objectives and meet customer retention goals
Leverage marketing automation platforms and customer database to maximize customer retention and engagement
Collaborate with product teams to improve customer experience and identify opportunities to solve customer pain points and improve brand loyalty
Participate in customer research and feedback activities to gather insights and identify opportunities to improve retention efforts
Requirements
Bachelor's degree in Marketing, Communications, Business Administration, or a related field
5+ years of experience in customer retention and engagement, and/or loyalty programs
Experience working in the financial services industry is a plus
Excellent analytical and quantitative skills with a strong understanding of customer data and behavior
Strong communication skills, both written and verbal, with the ability to build relationships across teams and stakeholders
Experience with marketing automation tools and CRM platforms
Proven track record of developing and implementing customer engagement and retention strategies and tactics
Ability to work independently, prioritize tasks, and manage multiple projects at once.
Benefits
Private Health Insurance
Paid Time Off
Pension Plan
Work From Home
Training & Development
Recruitment Process
Screening call with a member of the recruitment team for 30 minutes