Reports To: Manager NES Regional (North)

Division: Networks

Description
Provide governance for all managed service vendors/Towerco in the region across different technologies supported.
Manage activities of CSEs and ensure smooth operations in the region
Act as high-level support for resolution and closure of critical service performance issues.
Problem management to eliminate repetitive failures and guarantee QoS
Drive contractual obligations to KPIs (MTTR, Planned Preventive Maintenance, Service Acceptance, Spares Utilization Management)
Carry out periodic audit of MSAN nodes/RDLU to ensure they are optimal.
Govern ATP process and ensure all changes on enterprise network are captured on the database.
Provide business intelligence using data analytics from field, vendor, and Performance reports.
Review and verify all reports submitted by Vendors/Towerco on a weekly basis.
Supervise all planned network expansions, service migrations, modernization, and optimization activities in the region.
Review and verify all proforma invoices submitted by vendors/Towerco
Co-ordinate regional change request management and provide relevant information to all stakeholders.

Education:
First degree in Engineering or Science related discipline
Numerical/data analysis skills

Experience:
3-7 years of experience which includes;
Minimum of 3 years’ working experience in data processing, data analysis, and data presentation space/field
Proficiency in the use of Microsoft Excel, Power BI, SQL or related database management application and MS Power Point
Good customer and service management experience including stakeholders engagement, vendor management, problem management, data analytics using visualizations.
Good knowledge of IP and data networks, and performance KPIs