Reports To: Manager - Device Logistics and Support

Division: Fixed Broadband

Mission:
To support in identifying new device technology and coordinate the development and review of test processes and procedures for all broadband device categories.
To ensure device distribution and stock management in compliance with laid-down processes and procedures in alignment with the regional sales teams.
Description:
Manage broadband device quality, testing, performance, and functionality in line with business needs and network compatibility
Develop strategies and collaborate with internal stakeholders on broadband device category requirements, packaging, and procurement.
Provide regular support and updates to vendors and users where technical upgrades or support are required for device performance and functionality.
Ensure broadband device categories are bundled with approved data propositions and relevant information.
Monitor broadband device performance and coordinate feedback and swap processes on defective, faulty, or damaged devices.
Provide outstanding technical support with the use of a variety of technical tools to analyze and troubleshoot issues in real-time and investigate solutions.
Execute all periodic device-related initiatives.
Work with regional technical staff in the areas of device performance, fault and escalation management, and effective solutions.
Work with regional field sales staff in the area of logistics and planning to undertake effective sales activities.
Work with marketing, IT, NWK, and GSSC to ensure device quality management.
Education:
First degree in social sciences or computer science or engineering
Fluent in English
Experience:
3–7 years’ experience in an area of specialization, with experience working with others to include:
Experience in project planning, product testing, customer support, engineering, or a related function
Proficiency in Microsoft Office Tools (Word, PowerPoint, and Excel)
Telecoms experience would be an advantage.
Experience working in a medium organization