Circle O&M Head
About this opportunity !
Operation Head is a role to drive the circle operation & manage customer experience.
Responsible for efficient delivery, Managing productivity, Cost and Network compliances and contractual deliverables.
Responsibility !
Responsible for driving the ops critical metrics through digitization & simplification and all strategic/ central driven improvement plan in clusters through CEMs.
Responsible for competence improvement of the team for improved JD of field team & new products/ technology.
Accountable for delivery & meeting all KPIs/ SLA of the clusters
Driving monthly Operating plan along with CEMs and supporting them in prioritizing the WOs as per the criticality & scope of work
Access Operation primary contact is within organization to improve the RAN & Tx Ops KPIs in line with improved User experience.
Ensure improvements and precision in the clusters related to Operation, Coverage & Capacity.
To drive & own the action points within the circle as shared by central MSIP team
Follow-up with different cross functional teams’ basis daily & weekly analysis on repeated issues
Working closely with CEMs & ensuring resolution of field support related issues through GNOC & OEMs
Timely Closure of all Sign-off for operational deliveries of designated clusters as per agreed MS Contract delivery framework.
Communicate actively with central teams & mentor the field team on standard methodologies
You will bring
Solid understanding of Field operations & maintenance activities related to RAN & Backhaul in a large-scale network.
Proficient Knowledge of the Telecom Field Networks including RAN, Optical Networks, Microwave, i-WAN.
Sound Knowledge of Ericsson equipment.
Knowledge of RF theory & critical metrics related to Coverage, capacity & User Experience.
Behavioral Proficiency: Effective communication & Presentation skill. Persuading & Influencing, Collaborative
People Management Skill: Leading & supervising the designated cluster
Why Join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
We are proud to announce Ericsson India is ranked among Top 50 companies in the country and is once again officially Great Place to Work Certified™ in 2022. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
Operation Head is a role to drive the circle operation & manage customer experience.
Responsible for efficient delivery, Managing productivity, Cost and Network compliances and contractual deliverables.
Responsibility !
Responsible for driving the ops critical metrics through digitization & simplification and all strategic/ central driven improvement plan in clusters through CEMs.
Responsible for competence improvement of the team for improved JD of field team & new products/ technology.
Accountable for delivery & meeting all KPIs/ SLA of the clusters
Driving monthly Operating plan along with CEMs and supporting them in prioritizing the WOs as per the criticality & scope of work
Access Operation primary contact is within organization to improve the RAN & Tx Ops KPIs in line with improved User experience.
Ensure improvements and precision in the clusters related to Operation, Coverage & Capacity.
To drive & own the action points within the circle as shared by central MSIP team
Follow-up with different cross functional teams’ basis daily & weekly analysis on repeated issues
Working closely with CEMs & ensuring resolution of field support related issues through GNOC & OEMs
Timely Closure of all Sign-off for operational deliveries of designated clusters as per agreed MS Contract delivery framework.
Communicate actively with central teams & mentor the field team on standard methodologies
You will bring
Solid understanding of Field operations & maintenance activities related to RAN & Backhaul in a large-scale network.
Proficient Knowledge of the Telecom Field Networks including RAN, Optical Networks, Microwave, i-WAN.
Sound Knowledge of Ericsson equipment.
Knowledge of RF theory & critical metrics related to Coverage, capacity & User Experience.
Behavioral Proficiency: Effective communication & Presentation skill. Persuading & Influencing, Collaborative
People Management Skill: Leading & supervising the designated cluster
Why Join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
We are proud to announce Ericsson India is ranked among Top 50 companies in the country and is once again officially Great Place to Work Certified™ in 2022. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”