CIC AGENT
Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?
The key purpose of the role is to maximize sales by taking orders via telephone and or digital channels while providing a link between customers and company.
Key Outputs and Responsibilities: KPIs
Volume KPIs (Beer, Focused brand, Malt), CIC Productivity KPIs (Plan Adherence, Contactability, Effectiveness, Coverage, Zero Purchase customers).
Take Orders & Promote Products:
Record Orders.
Promote Products in support of the district promotions plan.
Influence Specific district-based volume target.
Handles Customers Queries & Complaints:
Process Customers Complaints.
Minimize full beer returns.
Adhere to Beer Quality standards and procedures.
Manage Internal customer processes.
Work In Teams:
Contribute to Teams and Self development.
Communicate effectively in the workplace.
Profile: Education
Minimum of bachelor's degree in business related field.
Related Certification is an additional advantage.
Experience:
Two or more years in a similar role.
Key Attributes and Competencies:
Creativity and innovation.
Verbal ability.
Good interpersonal skills.
High level of energy.
Good Excel Skills & Experience using Digital Applications.
Speaks English and other local dialect.
Sales Capability.
Clear Communication.
Multilingual.
Salesforce and SAP proficiency.
Excel, PPT, Word proficiency.
Problem Solving/Analytical Thinking.
Adaptability, Process Adherent, Spirited.
Fast Paced, High Pressure, Multiple Stakeholders Management.
Additional Information:
Band: IX
AB InBev is an equal opportunity employer, and all appointments will be made in-line with AB InBev employment equity plan and talent requirements. We are a company that promotes gender equality. Internal applicants require Line manager approval. Please note that only short-listed applicants will be contacted. The advert has minimum requirements listed. Management reserves the right to use additional/relevant information as criteria for short-listing.
The key purpose of the role is to maximize sales by taking orders via telephone and or digital channels while providing a link between customers and company.
Key Outputs and Responsibilities: KPIs
Volume KPIs (Beer, Focused brand, Malt), CIC Productivity KPIs (Plan Adherence, Contactability, Effectiveness, Coverage, Zero Purchase customers).
Take Orders & Promote Products:
Record Orders.
Promote Products in support of the district promotions plan.
Influence Specific district-based volume target.
Handles Customers Queries & Complaints:
Process Customers Complaints.
Minimize full beer returns.
Adhere to Beer Quality standards and procedures.
Manage Internal customer processes.
Work In Teams:
Contribute to Teams and Self development.
Communicate effectively in the workplace.
Profile: Education
Minimum of bachelor's degree in business related field.
Related Certification is an additional advantage.
Experience:
Two or more years in a similar role.
Key Attributes and Competencies:
Creativity and innovation.
Verbal ability.
Good interpersonal skills.
High level of energy.
Good Excel Skills & Experience using Digital Applications.
Speaks English and other local dialect.
Sales Capability.
Clear Communication.
Multilingual.
Salesforce and SAP proficiency.
Excel, PPT, Word proficiency.
Problem Solving/Analytical Thinking.
Adaptability, Process Adherent, Spirited.
Fast Paced, High Pressure, Multiple Stakeholders Management.
Additional Information:
Band: IX
AB InBev is an equal opportunity employer, and all appointments will be made in-line with AB InBev employment equity plan and talent requirements. We are a company that promotes gender equality. Internal applicants require Line manager approval. Please note that only short-listed applicants will be contacted. The advert has minimum requirements listed. Management reserves the right to use additional/relevant information as criteria for short-listing.