JOB TITLE: Case Management Officer
TEAM/PROGRAMME: Humanitarian LOCATION: Yobe, Nigeria
GRADE: 4 CONTRACT LENGTH: Fixed term
CHILD SAFEGUARDING:
Level 3: the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.
ROLE PURPOSE:
The primary responsibility of the Case Management Officer is to ensure the provision of high-quality case management and psychosocial support services to internally displaced persons, particularly children. Their role involves developing the capacities of individuals to deliver child protection services in various emergency responses conducted by Save the Children across the globe. The Case Management Officer is also expected to assist in sectoral assessments, project planning, and coordination efforts. Moreover, they will frequently serve as mentors and facilitators, supporting and strengthening the skills of implementing partners working in the field.
SCOPE OF ROLE:
Reports to: CPiE Coordinator
Staff directly reporting to this post: None
Budget responsibility: None
KEY AREAS OF ACCOUNTABILITY:
• Support the CPiE Coordinator to develop, implement, and monitor quarterly, monthly and weekly activity plans to achieve expected results. This includes planning of the project activities, budgets, and procurement.
• Ensure the day-to-day implementation of the work plan activities in the work plan and provide input into the development, ongoing management, and maintenance of the work plan.
• Compile concise quantitative and qualitative reports, case studies, Success stories, etc. on a monthly, and quarterly basis and submit them to the CPiE Coordinator for documentation
• Working closely with the Program Manager, ensure that the project implementation strategy is clearly understood by the implementing teams, and ensure that project plans and strategies are adhered to during implementation,
• Providing technical support, capacity building, and on-the-job supervision to build the capacity of the respective Save the Children’s field staff and partner staff to effectively deliver the project including;
• Support in conducting child protection assessments using SC assessment processes and tools and the Inter-agency Child Protection Assessment Resource Toolkit. Adapt the Assessment Tool as necessary. Coordinate with other SC thematic areas, the national/district Child Protection Working Group and/or other external sector agencies, ensuring assessment findings are documented and that all assessments include a specific, disaggregated analysis of children’s needs.
• With support from the CPiE Coordinator, supervise project implementation to ensure timely delivery of project activities (for example, monitoring against individual performance management work plans).
• With support from the lead CPiE Coordinator and/or other senior program staff, prepare and review timely monthly reports submitted by partners.
• With support from the lead Child Protection Manager, identify project supplies specific to the program needs and coordinate with the logistics team to put in place a sensible phased procurement plan.
• Work with the MEAL plan to ensure links to reporting requirements where possible, and refer the MEAL framework to build an evidence base for child protection programming interventions.
• With support from the CRM/Accountability Officer, implement accountability activities for your project, ensuring that feedback from children and their families is considered in project design.
• Ensure that the minimum standards of humanitarian relief are maintained in accordance with the Minimum Standards for Child Protection in Humanitarian Settings and the Sphere standard
• Ensure appropriate PSS time schedules are tailored to the physical and mental needs of the children based on age group and gender
• Coordinate monthly meetings including, foster parent’s forum, CRC meetings, and child protection committee
• Provide essential psychosocial first aid support to children and adults when needed.
• Ensure partner staff (where applicable) are supervised regularly to ensure activities are carried out in line with minimum standard guidelines.
• Consistently maintain referral pathway of project locations
• Responsible for technical supervision and training of all case workers working with the UASC.
• Daily supervision of the Child protection case workers.
• Ensure that caseworkers are trained in case management and the use of the IA CPIMS forms.
• Ensure the quality of the registration forms.
• Make referrals of the registered children to the Ministry of Women and social development.
• Ensure that children are followed up and receiving proper case management.
• Ensure that cases are prepared for case discussions/ case management meetings
• Ensure partner staff are well supported to implement the entire project
• In collaboration with the CP coordinator, conduct training for the partner staff, the ministry staff, and other stakeholders.
• Ensure that all activities under his/her supervision are conducted so as to comply with the obligations of the SC beneficiaries, staff, and other stakeholders under his/her jurisdiction, in accordance system of quality supervision, including the CPiE minimum standard and SPHERE standards
Capacity Building:
• Provide capacity to implementing partners that have less CPiE experience
• Provide technical support/capacity building to caseworkers and project staff in the absence of the senior child protection adviser
Representation & Advocacy & Organisational Learning:
• Ensure that Save the Children's work is coordinated with the efforts of other agencies, the Government, and support Interagency Coordination forums including the State Child Protection Sub Working Group, advocating for the specific needs of children. This may involve supporting the coordination of working groups and sub-working groups.
• With support from the Lead Child Protection Manager and/or other senior program staff, assist in advocacy activities that target decision-makers in-country.
• In collaboration with the Humanitarian Technical Unit and Child Protection team, feed in learning, experiences, and evidence to relevant global advocacy objectives.
• Contribute to communications and media work as required.
General:
• Comply with Save the Children policies and practices with respect to child protection, code of conduct, health and safety, equal opportunities, and other relevant policies and procedures.
• Other ad hoc tasks as requested by Line Manager.
SKILLS AND BEHAVIOURS (our Values in Practice)
Accountability:
• Holds self-accountable for making decisions, managing resources efficiently, achieving, and role modelling Save the Children values.
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance, and applying appropriate consequences when results are not achieved
Ambition:
• Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development, and encourages others to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically.
Collaboration:
• Actively listens to different perspectives and experiences of stakeholders
• Actively participates in networks to access and contribute to good practice
• Establishes and maintains clear communication and dialogue with the flood-affected people and other stakeholders
• Establishes clear objectives with partners
Creativity:
• Develops and encourages new and innovative solutions
• Willing to take disciplined risks
Integrity:
• Honest, encourages openness and transparency
• Commitment to Save the Children Values
Understanding humanitarian contexts and application of humanitarian principles:
• Ensure that program goals and activities uphold the principles of the key national and international humanitarian frameworks, codes, and commitments
• Integrates beneficiary accountability principles into the approach
• Participates in disaster coordination mechanisms and interagency cooperation mechanisms
Leadership: Action; Thinking; Self; Inspiring; Developing Others:
• Demonstrates approachability and trust by listening carefully to others and valuing their contribution, and making others feel comfortable by being open and honest about their thoughts and feelings
• Demonstrates self-development and management by taking responsibility for own development, and actively seeking out feedback to better understand their own strengths and weaknesses
• Makes positive statements about work
• Effectively influences others by understanding their interests and showing how they will be met by own preferred solution
Gives constructive feedback to enhance capabilities and responsibilities to partners and others
Equal Opportunities
The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.
Child Safeguarding:
We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.
Safeguarding our Staff:
The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy
Health and Safety
The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.