Description
- Providing onsite and remote support to customers.
- Engineer is responsible for managing customers’ Avaya infrastructure, providing 1st level onsite technical support, and Avaya
contact centre end-user support.
- Investigates, resolve and handle Avaya related issues and problems.
- Implementation and Support of Avaya Components
- Availability and performance monitoring, routine preventive maintenance checks, fault finding and fixing, work with senior
engineers or Avaya backbone engineers
- Avaya End-user training
- Routine Avaya system health checks and Backup
- Ensure all onsite support activities are logged on our ticketing platform.
- Trend analysis with recommendations on proactive steps to avoid service outage at assigned customer site
- Perform periodic patch and minor system upgrades for customers
- Perform Configuration changes to fulfil customer requests
- Provide timely response to the customers and ensure the SLA is met
- Attend all assigned trainings
- Complete assigned exams
- Documentation
Requirements
Desired Skills & Experience
· Minimum of Bachelor’s degree or HND in a related field,
· Minimum of 1 year’s work experience in Avaya Support Engineering role
· Technical Skills in Avaya IPO / Avaya Communication Manager and Avaya call center applications
· Telephony and networking knowledge.
• Providing technical support on-site or via remote-access systems.
· Excellent Customer Service skills
· Courteous approach
Benefits
HMO, Pesnion, Group Life Assurance, Leave Allowance, 13th Month NSITF