Reports To: Senior Manager - Head Human Resources

Division: MoMo Payment Service Bank (MoMo PSB)

Mission:
Provide support and advisory services with respect to talent development and career management.
Responsible for driving employee growth, engagement, and performance through effective learning and development programs, talent assessment, and career path planning.

Description:
Design, develop, and implement comprehensive learning and development strategies aligned with organizational goals.
Identify training needs and gaps through a thorough needs analysis and collaborate with relevant stakeholders to address them.
Create and curate a variety of training materials, including e-learning modules, workshops, seminars, and other resources.
Monitor the effectiveness of training programs, gather feedback, and make continuous improvements based on evaluation data.
Develop periodic reports and statistics on learning-related activities in the organization and participants’ progress.
Generate talent/succession planning, career management, and employee development reports as required.
Analyze and provide statistical data in relation to career management, employee development, and succession readiness.
Support the preparation of the required documentation for talent review and participate in development and career management discussions.
Collect employee career development plans and maintain all employee career and development records in an appropriate database.
Provide administration support for MoMo’s Leadership Talent Management program and other development initiatives.
Provide the required support in driving and implementing the business initiatives of assigned divisions.
Support the implementation of performance management processes, including goal setting, regular check-ins, and performance reviews.
Provide support for the career management function by educating staff on career management options, rules, and related matters and assisting in career development campaigns.
Provide coaching and guidance to managers and employees on performance improvement and development plans.
Analyze performance data to identify trends and recommend interventions to enhance individual and team effectiveness.
Facilitate the completion of any personality or strengths assessments to be deployed to employees.
Facilitate e-learning utilization as part of MoMo’s 70:20:10 philosophy.
Implement interventions for performance improvement.
Identify deterrents to staff productivity and propose solutions or mitigants.
Design templates for performance monitoring.
Ensure new staff are advised of their job description and KPIs.
Anchorperiodic talent reviews bank-wide and confirmation appraisals
Track and monitor employees’ careers within MoMo and ensure the career management system is updated accordingly in response to approved employee movement or status changes.
Education:
First degree in any related discipline.
Fluent in English.
Experience:
3–7 years of experience in learning and talent management
Experience working in a medium-sized organization.
Proven experience in learning and talent management, preferably in a Financial Institution, Fintech, or consulting role.
Strong understanding of learning methodologies, talent assessment tools, and performance management techniques.
Excellent communication and interpersonal skills, with the ability to engage with employees at all levels.
Data-driven mindset with the ability to analyze and interpret metrics to make informed decisions.
Proficiency in learning management systems (LMS), talent management software, and Microsoft Office Suite.
Strong project management skills with the ability to manage multiple initiatives simultaneously.
Relevant certifications (e.g., CIPM, SHRM, PHRI, etc.) are a plus.

*Eligible Females and People with Disabilities are encouraged to apply.