Accountability Assistant (Maternity Cover)
JOB TITLE: Accountability Assistant (Maternity Cover)
TEAM/PROGRAMME: PDQ (MEAL team)/Response team
LOCATION: Abuja
GRADE:5
CONTRACT LENGTH: 6 months
SAFEGUARDING: Level 3: The post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight). In this context, all posts are considered to be level 3 posts in view of potential situations which may allow staff unsupervised access to vulnerable children and young people.
ROLE PURPOSE:
The role will provide maternity cover and is responsible for receiving feedback from affected populations using SCI toll-free line. She will be responsible for categorising, documenting, and responding to feedback received using SCI Nigeria Feedback Handing Standard Operating Procedures in a timely manner and dignified manner.
SCOPE OF ROLE:
Reports to: Accountability Advisor
Staff reporting to this post: NIL
Budget Responsibilities: NIL
Context: Humanitarian
KEY AREAS OF ACCOUNTABILITY:
Managing SCI toll-free line
• Receive and respond to complaints and feedback received via the toll-free line Liaise with field MEAL and Program team and other relevant staff to ensure up-to-date and accurate information is provided by the toll-free line.
• Refer program-specific complaints to accountability focal points.
• Ensure all feedback is accurately documented and categorised in the Feedback and Reporting Mechanism (FRM) database.
• Ensure feedback is responded to appropriately using the Feedback Handling SoP.
• Review the functionality of the toll-free line.
• Ensure feedback is closed within the appropriate timeframe.
• Ensure confidentiality of feedback data is respected.
Communication
Communicate with affected persons in a clear and dignified manner.
Report clearly on challenges faced when managing the line.
Safeguarding
• Ensure all safeguarding concerns received through the central toll-free line are reported on Datix.
• Follow up with safeguarding colleagues to ensure actions are being taken on reported safeguarding concerns.
• Maintain confidentiality of safeguarding concerns.
• Work hand in hand with safeguarding colleagues
Others:
• Provide support to accountability Advisor to ensure an effective FRM system across programmes.
BEHAVIOURS (Values in Practice)
Accountability:
• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values.
• holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.
Ambition:
• Sets ambitious and challenging goals for themselves and their team, take responsibility for their own personal development and encourage their team to do the same.
• widely shares their personal vision for Save the Children, and engages and motivates others.
• Future-orientated, thinks strategically and on a global scale.
Collaboration:
• Builds and maintains effective relationships, with their team, colleagues, Members and external partners, and supporters.
• Values diversity and sees it as a source of competitive strength.
• Approachable, good listener, easy to talk to.
Creativity:
• Develops and encourages new and innovative solutions.
• willing to take disciplined risks.
Integrity:
• honest, encourages openness and transparency; demonstrates the highest levels of integrity.
QUALIFICATIONS
Education and Experience:
• Bachelor’s degree in a relevant discipline (health sciences, social sciences, development studies or other)
• 1 year experience working in a related position in particular, Humanitarian experience.
• Formal training in Accountability, Monitoring and Evaluation, Data Management, Core Humanitarian Standards, Data Quality Assurance (DQA) is an asset
EXPERIENCE AND SKILLS
Essential
• Experience working with children and/or with groups most affected by discrimination and inequality
• Creativity, curiosity enthusiasm, and the ability to develop and test new ways of working and solutions to problems.
• Commitment to actively listening to other people’s ideas and viewpoints.
• Excellent interpersonal, oral, and written communication skills.
• Passionate, self-directed, and the ability to manage multiple competing demands and commitments, and to work flexibly in a team.
• Must be female.
• Fluency in Kanuri and Hausa languages is a must.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Commitment to the aims and principles of Save the Children. In particular, a good understanding of the Save the Children mandate and child rights, and an ability to ensure this continues to underpin our support.
Desirable
• Experience in supporting meaningful and ethical child and community participation.
• Experience in assessing information needs and communication preferences, and of designing appropriate information and communication approaches.
• Experience in establishing and/or managing Feedback and Reporting Mechanisms.
• Experience working for an NGO, civil society organisation or similar.
• Experience in analysing and presenting data in a way that facilitates effective decision-making.
Additional job responsibilities
The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.
Equal Opportunities
The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.
Child Safeguarding
We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to protecting children from abuse.
Health and Safety
The role holder is required to carry out the duties in accordance with SCI Health and Safety and Security policies and procedures.
TEAM/PROGRAMME: PDQ (MEAL team)/Response team
LOCATION: Abuja
GRADE:5
CONTRACT LENGTH: 6 months
SAFEGUARDING: Level 3: The post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight). In this context, all posts are considered to be level 3 posts in view of potential situations which may allow staff unsupervised access to vulnerable children and young people.
ROLE PURPOSE:
The role will provide maternity cover and is responsible for receiving feedback from affected populations using SCI toll-free line. She will be responsible for categorising, documenting, and responding to feedback received using SCI Nigeria Feedback Handing Standard Operating Procedures in a timely manner and dignified manner.
SCOPE OF ROLE:
Reports to: Accountability Advisor
Staff reporting to this post: NIL
Budget Responsibilities: NIL
Context: Humanitarian
KEY AREAS OF ACCOUNTABILITY:
Managing SCI toll-free line
• Receive and respond to complaints and feedback received via the toll-free line Liaise with field MEAL and Program team and other relevant staff to ensure up-to-date and accurate information is provided by the toll-free line.
• Refer program-specific complaints to accountability focal points.
• Ensure all feedback is accurately documented and categorised in the Feedback and Reporting Mechanism (FRM) database.
• Ensure feedback is responded to appropriately using the Feedback Handling SoP.
• Review the functionality of the toll-free line.
• Ensure feedback is closed within the appropriate timeframe.
• Ensure confidentiality of feedback data is respected.
Communication
Communicate with affected persons in a clear and dignified manner.
Report clearly on challenges faced when managing the line.
Safeguarding
• Ensure all safeguarding concerns received through the central toll-free line are reported on Datix.
• Follow up with safeguarding colleagues to ensure actions are being taken on reported safeguarding concerns.
• Maintain confidentiality of safeguarding concerns.
• Work hand in hand with safeguarding colleagues
Others:
• Provide support to accountability Advisor to ensure an effective FRM system across programmes.
BEHAVIOURS (Values in Practice)
Accountability:
• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values.
• holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.
Ambition:
• Sets ambitious and challenging goals for themselves and their team, take responsibility for their own personal development and encourage their team to do the same.
• widely shares their personal vision for Save the Children, and engages and motivates others.
• Future-orientated, thinks strategically and on a global scale.
Collaboration:
• Builds and maintains effective relationships, with their team, colleagues, Members and external partners, and supporters.
• Values diversity and sees it as a source of competitive strength.
• Approachable, good listener, easy to talk to.
Creativity:
• Develops and encourages new and innovative solutions.
• willing to take disciplined risks.
Integrity:
• honest, encourages openness and transparency; demonstrates the highest levels of integrity.
QUALIFICATIONS
Education and Experience:
• Bachelor’s degree in a relevant discipline (health sciences, social sciences, development studies or other)
• 1 year experience working in a related position in particular, Humanitarian experience.
• Formal training in Accountability, Monitoring and Evaluation, Data Management, Core Humanitarian Standards, Data Quality Assurance (DQA) is an asset
EXPERIENCE AND SKILLS
Essential
• Experience working with children and/or with groups most affected by discrimination and inequality
• Creativity, curiosity enthusiasm, and the ability to develop and test new ways of working and solutions to problems.
• Commitment to actively listening to other people’s ideas and viewpoints.
• Excellent interpersonal, oral, and written communication skills.
• Passionate, self-directed, and the ability to manage multiple competing demands and commitments, and to work flexibly in a team.
• Must be female.
• Fluency in Kanuri and Hausa languages is a must.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Commitment to the aims and principles of Save the Children. In particular, a good understanding of the Save the Children mandate and child rights, and an ability to ensure this continues to underpin our support.
Desirable
• Experience in supporting meaningful and ethical child and community participation.
• Experience in assessing information needs and communication preferences, and of designing appropriate information and communication approaches.
• Experience in establishing and/or managing Feedback and Reporting Mechanisms.
• Experience working for an NGO, civil society organisation or similar.
• Experience in analysing and presenting data in a way that facilitates effective decision-making.
Additional job responsibilities
The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.
Equal Opportunities
The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.
Child Safeguarding
We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to protecting children from abuse.
Health and Safety
The role holder is required to carry out the duties in accordance with SCI Health and Safety and Security policies and procedures.