Beauty Advisor – Jo Malone

About the role

The Beauty Advisor for Jo Malone at Holt Renfrew will build lasting relationships with customers, driving sales and loyalty within a luxury retail environment. This commission‑based position focuses on delivering exceptional service and expert product knowledge.

Key responsibilities

• Provide extraordinary, personalized service to every client.
• Achieve and exceed individual and brand sales targets.
• Develop a loyal client base through acquisition, development, and retention activities.
• Share expert product knowledge with the store team and assist with visual merchandising, price changes, and floor recovery.
• Identify marketing opportunities, execute events, and recommend assortments to boost brand performance.
• Maintain regular communication with personal clients via phone, email, and other electronic methods.
• Resolve customer service issues and collaborate with selling management on escalated matters.
• Participate in all educational sessions, vendor briefings, and Holt Renfrew seminars.

Required profile

• High school diploma or equivalent.
• Minimum two years of experience in a commission‑based sales environment.
• Proven ability to exceed sales targets.
• Strong collaborative mindset and ability to work in a fast‑paced, team‑oriented setting.
• Flexibility to work evenings, weekends, and holidays as needed.
• Make‑up artistry or aesthetics certification may be required for certain brands.
• Prior luxury retail experience is preferred.

Required skills

• Expert product knowledge of Jo Malone and related beauty categories.
• Excellent customer relationship management.
• Ability to execute visual merchandising and event planning.

What we offer

• Competitive total compensation with commission structure.
• Generous employee discount.
• Pension plan and health & dental benefits.
• Tuition assistance and continuous learning opportunities.